Refund Policy

This Refund Policy explains how students can request a refund for eligible payments made to Alamkul for courses or educational services.

Course-specific refund conditions shown during enrollment or checkout should be read together with this policy. If you have questions about a course before paying, please contact our support team.

A refund request may be considered where the applicable course terms provide for a refund or where a refund is otherwise required by applicable law.

When reviewing a request, we may consider:

• The course or service purchased.
• The refund terms presented at checkout.
• The date and status of the payment.
• Whether course access or services have already been provided.
• The reason for the request and any relevant supporting information.

A refund may not be available where the applicable course terms clearly state that the purchase is non-refundable, subject to applicable law.

Examples that may affect eligibility include substantial use of course materials, completion of a course, or a request made outside an applicable refund period. The terms for your particular course will determine how these situations are handled.

To request a refund, contact the Alamkul support team using the details on our Contact page. Include the following information:

• Your full name and registered email address.
• The course or service purchased.
• The payment date and transaction reference, if available.
• A clear explanation of your refund request.

Please do not send passwords, card security codes, or other sensitive payment credentials.

Our team may review your enrollment details, payment records, applicable course terms, and supporting information before making a decision.

We may contact you if additional information is needed. Submitting a request does not guarantee approval. Where appropriate, we will communicate the decision and any relevant next steps.

If a refund is approved, we will explain the applicable processing procedure. Where supported by the payment provider, refunds will generally be sent to the original payment method.

The time it takes for the refunded amount to appear in your account may depend on the payment provider, bank, and payment method. We cannot guarantee a specific arrival date unless one has been expressly confirmed.

If your payment appears to have failed but money was deducted, or if you believe you were charged more than once, contact us with the transaction reference and relevant payment details.

We will check the available payment records and coordinate with the payment provider where necessary. Bank authorization holds and reversals may follow the payment provider's own timelines.

If a refund is approved, access to the relevant course, learning materials, or associated services may be withdrawn, depending on the applicable course terms.

Students must continue to respect Alamkul's intellectual property rights and any applicable restrictions on copying, distributing, or sharing course materials.

We may update this policy to reflect changes in our services, payment procedures, or legal requirements. The revised policy will be published on this page with an updated date.

The terms applicable to an existing purchase will be interpreted in accordance with applicable law and any commitments made at the time of purchase.

For refund questions, payment issues, or help understanding the terms for a course, contact our support team through the Alamkul Contact page.

Please include your registered email address and transaction reference where available so that we can identify the relevant enrollment.